Exchange Policy

Last updated September 04, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@austeresg.com. Please place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

73 Choa Chu Kang Loop , #03-01 ,  Singapore , 689674  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note – Sale items are FINAL SALE and cannot be returned except for goods that are:      

  •        Not washed
  •        Not damaged
  •        Wrong colours/sizes

QUESTIONS

If you have any questions concerning our return policy, please contact us at: sales@austeresg.com 

0